Does it say "LOCKED" or "LOCKED BY AMO"??
The second one generally means a command was issued to deactivate the board.
Is the LED on the board Red?
If the whole BOARD is deactivated you would want to ACT-BSSU:AUL,<pen>; and provide the PEN of the board. Converesely to deactivate a whole board you would use DEA-BSSU (choose immediate or courtesy, which might take a while).
To activate/deactivate DEVICES (such as individual phones or B-channels on a T1 board) you would use ACT/DEACT-DSSU.
If the board is locked by dependability or soemthing the service is already down, so you can also try to yank the board, wait 5 seconds and pop it back in and it will reload and hopefully come up on its own. It is important to note that these T1 boards can support 2 circuits, and if only one of them is down you will interrupt service to the other one at the same time.
You can display the status of a board showing the channels with DIS-SDSU:ALL,,PEN,PER3,1,<shelf>,<board>; (PER3 shows more detail, PER2 shows less detail).
For T1 boards you can also try to get more information on WHY the board is down by using DIS-BSSU:1,<shelf>,<board>; and that will tell you the board link status (green, red, red after receiving blue, etc) and it will also tell you if the board is taking errors like FS (frame slips), ESF (extended super frame), etc. If those error counters are really high you need to do additional investigation - possibly with your carrier if the board supports outside trunking.
Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA