Distributed Voicemail not playing Greating from Distributed location

[StreamlineNet]

thread940-1693352

The above Tread is the exact same issue, no solution listed. All servers are consistant version numbering on 8.1 SCN

Here is what I have:
Site 1 (VM Pro of SCN running Application Server 8.1)

Site 2 (Distributed VM running on PC 8.1) PRI for Local access
My user here is having the issue. He records the greeting marks the greeting active. Plays the greeting from *17.
When an outside caller connects to his voicemail (local PBX), they get the generic IP Office voicmail with his name.


Site 3 (Distributed VM running Application Server 8.1) SIP carrier for local access
All seems to work correctly


** I know the easy answer is change site 2 to App Server, but this site is a State away and we utilize the Windows system for remote access(RDP) to the network and phone system management.

Thanks,
Jason

 

[IPGuru]

Check exactly what the user is pressing when recording the greeting
I have seen this "issue" many times & it has ALWAYS been the user failing to save the greeting after recording.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[StreamlineNet]

The user presses the correct button. I even conference call to the box, and pressed the buttons myself. The VM plays correct greeting for all calls, it seems to be an issue when receiving outside calls.

From central server, I see everything is in sync.

Thanks,
Jason