Display Event

[markclemence]

I am new at my poistion but not new to telecommunications.I did a disp event on one of agents. Because he was getting calls dropping on him.Below is the infromation from the PBX. What does this mean? Is there a issue with the vector?

Event Type - Description - Event Data 1 - Event Data 2
1 - Drop:not queued stop - 360/18 - F79
50 - Route to step Failed - 360/6 - F79

 

[definityandcmuk]

The 360/18 means vector 360 step 18

check the vector to see if it is programmed correctly

Check the link below page 671

http://support.avaya.com/japple/css...eID=330724&temp.bucketID=159898&PAGE=Document

 

[donbott]

You can try doing "list trace sta xxxx(agent ID)" while they're logged in . If it's running when a call drops it may show something. It does time out in 15 minutes or so.


The event you showed is probably not related to that problem. If you get one of those every once in a while it's not too bad but keep an eye out for it happening a lot.



DonBott

They shoot horses, don't they?