Running VM Pro 9.1.4. Attempting to disable a mailbox (essentially we want to stop any type of voicemails going to a mailbox that used to get voicemails). When you uncheck the voicemail tab in manager it does stop calls from ringing into the mailbox however if the user selects "To VM" on their phone it gets deposited to the mailbox that still exists. It then offers the caller to leave a message (which sounds like it would to the caller but doesn't actually record the message). In fact - if the user was savvy enough to turn on forward to VM it goes to mailbox. What is the "real" way of disabling voicemail and not allowing anyone to access that mailbox? Is there a reason why disabling voicemail still allows a user to login to their mailbox? I tried disabling the Voicemail box in VM Pro but this still allows access to the voicemail box. Trying to grasp the concept of disabling/deleting.
I do know that if I rename a user account in manager it now renames the VM account folder (i.e. if the username was John Doe VM creates an account folder with this name and if I change the name in manager it changes the VM account folder name and keeps all previous settings such as greeting, spoken name, messages, etc... and it appears that you must also "clear the mailbox" from within VM to truly reset the entire mailbox).
I do know that if I rename a user account in manager it now renames the VM account folder (i.e. if the username was John Doe VM creates an account folder with this name and if I change the name in manager it changes the VM account folder name and keeps all previous settings such as greeting, spoken name, messages, etc... and it appears that you must also "clear the mailbox" from within VM to truly reset the entire mailbox).
