Disable the option of whether to send or not send read receipts

[bdoub1eu]

Hi all!

Not sure if this is the right place to post, but in Outlook 2003, you now have the option of whether to send read receipts or not. We want to know when people read our emails and not leave the option up to the user of whether to send the read receipt or not...Anyway to disable this either in exchange 2003 or outlook 2003?

Thanks!

 

[ntinlin]

Try looking in the office11.adm template for group policy, can't remember offhand but there might be something in there.

However it is a 'privacy' issue so it may not be able to be turned off.

Neill

 

[bdoub1eu]

Thanks, I found this info this morning...

I added office 11.adm into the group policy, changed the option under Administrative Templates, Microsoft Office Outlook 2003, Tools | Options, E-mail Options, Tracking Options, and enabled the Options and changed the "When Outlook is asked to respond to a read receipt request: to always send a response.

Applied the GP to me, ran GPUPDATE and checked the results and I do get the policy, but in my outlook settings, it still says prompt me. I would have thought it would have made the change and then greyed this out so I couldn't change it.

 

[bdoub1eu]

Had to close outlook and open it back up...

Option is set to always respond with a read receipt and it is grayed out so the user cannot change it.

 

[bdoub1eu]

Okay, another problem.

In the group policy for the tracking options, it appears that I cannot just "always send a response." Whatever the Options screen looks like is what will be applied to the user. So if I want read receipts, I have to check "Request a read receipt for all messages a user sends" but some of our users don't request read receipts. If I leave it blank, the users that do request read receipts will be overwritten and they won't receive them. I can't believe I can't just change this one setting without changing everyones entire tracking options.

Any ideas?