Dialogic-Avaya Integration

[vsunh]

Hi ,
We have integrated Dialogic Board D/600 JCT with TN2464 DS1 board with Dialogic Channels configured as DS1FD Stations and CAS protocol , we are able to call the stations and playback of prompts is working fine but we are not able to pass any ANI , DNIS information to the Dialogic script , any suggestions ???

 

[DAVIDPAYNE]

How are you passing calls to the IVR? Are you using vectors our route tables?

 

[dmouge]

Hi,

the only way to pass data trought CAS protocol will be using touch tone digit so what you can do is to have a converse on skill 'IVR skill' passing vdn and none.

then the first things that the application did is answer the phone then collect X digits ( note that the step will send this kind of string 20000#) another solution to get the ANI or DNIS will be to have the IVR working with CTI connection to the PBX but that's another story ( depends on your IVR and the feature that you have on it)..

 

[vsunh]

We have created agent login IDs and assigned them a skill with AAS to Dialogic Channels ( Avaya Stations ) , we call a VDN and this queues the call to Dialogic Agents skill .