Dial on Pickup, long silence?

[KristianFr]

Hi

I have an analogue extension with ?D set in shortcode to dial when the handset is lifted. This is a public phone, and it dials a number which goes to a cellphone used by the receiptionist. When lifting the handset, it takes 5-10 seconds before you hear the tone indicating that you are waiting for someone to answer.

Is there a good way to shorten this period? Will dialing an internal user with forward unconditional to the cell number give me waiting tone faster? (I need the IPO to create the waiting tone instead of public phoneswitch).

 

[hairlessupportmonkey]

what happens when you use a normal phone and dial manually? does it do the same thing? it might be one of two things,

1) The analoge line itself could be causing the issue
2) your dial delay counts and timers might need tweaking, however, if Im correct the ?D short code forces a dial regardless of timers and dial delay counts. as per the help file:

"Hot-Line Dialing
A user short code ?D can be used to perform a short code action immediately the user extension goes off-hook. This is supported with Dial type short code features (except Dial Direct Hotline). Typically it is used with door, lift and lobby phones to immediately connect the phone to a number such as the operator or reception.

 

[KristianFr]

The long wait is caused by the public phone switch, and cant be solved. When changing ?D to dial internally it works fine. Basicly I need the IPO to fake the tone.

The long wait is a combination of several things, about 1 second for the IPO to dial external, 1-2 sec for public switch to route the landnumber to cellular net, 1-2 for the cellular net to route it right (using a cellular pbs solution, and then 2-3 secongs to set up the call to the actual cellphone.

IPO is using ebedded VM.

 

[amriddle01]

Make it dial a sequential group that has a user forwarded unconditional to the number (including group calls) and turn queueing on with announcments off, may help but I think as soon as an analogue trunk is involved as there are no call progress messages etc it will be seen as connected and give silence again

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[Westi]

you could get a SIP trunk and license and send that call out that SIP trunk which would make the time shorter. It should be done for less than $100 for the license and the SIP trunk depends on the provider but seeing that you probably don't use it all day long you could get a pay by the minute plan and they are cheap.

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[mforrence]

I would either use announcements, or have the initial off-hook go to a VMPro (do you have VMPro?) sequence that makes an announcement (such as "Hold on a moment while I find someone") - then have VMPro transfer to cell phone.
Mike