Dial Delay Count and Shortcodes

[Tjohnston224]

I have a customer who has a list of speed dials to frequently called numbers. They are programmed as short codes #XXX. They work fine, except in cases where two short codes share a match for example #10 and #100. The system always dials #10. I have tried adjusting the dial delay count up to 4(and 5) but it still always dials #10 right away. What am I missing?

 

[TouchToneTommy]

Make them #001 through #999 so there is no overlap (#010 instead of #10, so it wont conflict with #100)

 

[Tjohnston224]

That's a good idea, I can see if the customer will be open to that. Any idea why the dial delay count doesn't seem to be having an effect though?

 

[joe2938]

I believe because it found a match so routed the call

 

[Tjohnston224]

But I thought that the Dial Delay Count should make it wait for that many digits before attempting a match. I am wondering if maybe its because my codes start with a #? This is from the help:

Scenario 4
Short Code 1 = 60;/Dial Extn/203
Short Code 2 = 601/Dial Extn/210

Dial Delay Count = 3. Dial Delay Time = 4 seconds.

Test Dialing Effect
1 8 Insufficient digits to trigger matching. The system waits for additional digits or for Dial Delay Time to expire. When Dial Delay Time expires, no possible match is found so incompatible is returned.
2 6 Insufficient digits to trigger matching. The system waits for additional digits or for the interdigit Dial Delay Time to expire. If the Dial Delay Time expires, a potential match exists to a short code that uses ; so the system waits for an additional digit until the off-hook timer expires.
3 60 As above but an additional digit now may create a match.
If 1 is dialed, it creates an exact match to Short Code 2 and is used immediately.

If 0, * or 2 to 9 is dialed, no possible match exists. The system returns incompatible.

If the next digit is a #, it is treated as signaling dialing complete rather than being a digit. Short code 1 becomes an exact match and is used immediately.

4 601 Third digit triggers matching. Exact match to Short Code 2. Extension 210 dialed immediately.

 

[TouchToneTommy]

Notice the semicolon after the short code 60. It says wait to see if anything else is dialed.

Try #10; and #100 to see if your two speed dials will work.

 

[intrigrant]

Why not using the Directory index numbers?
You can create a shortcode like #XXX / N / Speed Dial / 0
User can dial from directory from #000 to #999 for public directory or #*00 to #*99 for personal directory
Users with a digital phone (except the xx03 versions) can use the directory button and enter the name to dial a speed dial
A lot easier to maintain as shortcodes.