Dial by Number 3

[TelecomHeadache]

How do you set up an Avaya MultiVantage 11 to use the Dial by Number feature?

 

[Phoneman2]

Anyone else look at this one yet??

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[lever]

Bad hair day perhaps ?

lever.

 

[TelecomHeadache]

Just so you know, I have now placed this question with Avaya directly. Would you beleive they are trying to charge me just to answer it? Anyway I am using my company clout to get the answer for free, hey come on Avaya, we almost own you...

TH

 

[TelecomHeadache]

Found this on their site:

http://support.avaya.com/japple/css...il&executeTransaction=avaya.css.UsageUpdate()

Problem is, it refers to an old announcement card and I use a VAL Board now, hum, interested to hear from Avaya on this one.



TH - Avaya/Octel/CMS SuperVisor Admin

 

[TelecomHeadache]

All right then, I have found my answer on my own so it is only fair to post it to help those who may need this info as well.

There are two types of 'Dial by..", name or number. This is also known as Auto-Attendant, if I was told that from the beginning I would have known better, anyway; Dial-by-number is through the PBX, Dial-by-Name is through Voice Mail System. Here is the Vector for Dial-by-Number:

01 wait-time 2 secs hearing ringback
02 collect 4 digits after announcement 1234
03 route-to digits with coverage y
04 wait-time 0 secs hearing silence
05 goto step 2 if unconditionally
06 stop

Then if you want to use the Dial-by-Name feature you have to create a Voice Mail set up on the PBX routing to a voice mail box called '411 Directory' and set it up as an auto-attendant as per your type of VM System, mine is Octel so I won't go into that detail as it sux anyway.

This is the only question I have posted so far that was not answered, oh well.

TH - Avaya/Octel/CMS SuperVisor Admin

 

[avayaman]

You can do dial by name in vectoring as well, reply to this post if you need to know how.

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[PBXinfo]

how?

 

[avayaman]

Here is an simple example:


Announcement 4501: Using the touchpad on your phone please enter the first 4 letters of the name you are trying to call.

Announcement 4502: Please continue spelling the last name

Annnouncement 4503: Please enter the first 2 letters of the first name.

Announcement 4504: I'm sorry we cannot find a match for that name, press 1 to try again, press 0 or remain on the line to go to the attendant.

Here's how it works: The name is read out of the name field of the extensions in the switch. They must be in the format Last name, First name. IF the last name is Smith, the call will route to that person after the caller enters SMIT. If there is a Smith & a Smithe, it will prompt to continue entering the last name, so it can distingush. If there are 2 Smiths, it will prompt for the first name, so it can distinguish.


VECTOR:

01 wait-time 0 secs hearing silence
02 collect 4 digits after announcement 4501
03 route-to name1 with coverage y
04 goto step 11 if nomatch
05 collect 11 digits after announcement 4502
06 route-to name2 with coverage y
07 goto step 11 if nomatch
08 collect 2 digits after announcement 4503
09 route-to name3 with coverage y
10 goto step 11 if nomatch
11 collect 1 digit after announcement 4504
12 goto step 2 if digits = 1
13 route to number 0 with coverage y if digits = 0
14 route to number 0 with coverage y if unconditionally
15 stop


If the switch does not recognize "name1,name2,name3" or "nomatch" then you do not have dial by name enabled, but I believe it is default after Rls 10, it used to only be available on Guestworks.


Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[avayaman]

email me at the address below if you need further help.

paul

Paul Beddows
Avaya Consulting, Implementation, & one on one Training

Vancouver, Canada
E-mail avaya@vancouver.hm