Dial by name upgrade issue

[mroberts]

I have a customer with two IPO500 vs2 that were at the 7.0.5 level and the dial by name off the Embedded auto attendant was working just fine.

He upgraded both to the 7.0.23 and now the dial by name does not work. When callers press the # (which is set for the dial by name) they get the prompt to find the name, which they do, and it says the name, then when prompted to press 1 to be transferred to that person, the call goes nowhere. Just silence.

He is wondering as am I, should he down grade back to 7.0.5 to get it working again or is this some kind of known issue with 7.0.23?

Thanks
Melissa

MRoberts

 

[tlpeter]

There are couple of issues in 7.0.23
They made a patch for that release but i am not sure if that was one of the issues.
Although you could try it, it is on the support site.


BAZINGA!

I'm not insane, my mother had me tested!

 

[SIRMcD]

This was definately a known issue for 7.0.23 , not sure if the patch that is out fixed it but it was supposed to. I installed a .12
recently and the dial by name was ok. I am waiting to upgrade to .23 till I know for sure that the patch works.


IP Office Technical Tip
Tip Number: 236
Release Date: 13 October 2011
Region: GLOBAL
IP Office R7 3Q Maintenance Release Patch
This Technical Tip is to advise customers of the availability of a patch to the 7.0(23)
Administration Maintenance Release software released in September 2011. The patch,
7.0(232702), consists of new IP500 and IP500v2 binary files, 9500 telephone firmware
and IP Office Manager components.
The patch can be downloaded from the Avaya Support Website:

http://support.avaya.com

The new 9500 telephone firmware resolves an intermittent speakerphone issue when
the telephone Echo Canceller feature is switched on. This issue was documented in IP
Office Technical Tip 235.
The following issues are resolved when using the IP500v2 binary file and Manager
Components contained in this patch:
CQ Number Description of Issue
CQ124068 Manager only uses quarter of the screen when started in French
CQ42191 Dial by Name failing on 7.0.23 with Embedded VoiceMail
CQ124089 User & Hunt Group Announcements - no disconnection from EVM after playing first announcement .wav clip.
CQ123983 Queue announcements failing when call is transferred to group via the Auto Attendant
Avaya recommends that users experiencing the speakerphone issues documented in
Technical Tip 235 or the issues above apply this patch.
Before applying this patch please ensure that the IP Office and PC running the Manager
application are already running the 7.0(23) release.
COMPAS ID

 

[mroberts]

Thank you!!

MRoberts

 

[mroberts]

Thank you!!

MRoberts

 

[bdelmar]

Ive had it twice, the patch that is out does fix the issue.