Dial 9 access from an ATA

[jamesbird]

An analogue phone on an ATA will pick up all calls and can make int. calls but on dialing a 9 gets busy tone instead of an ext. line.
Can some one talk me through the tick boxes on a Compact 6x16 please - As ever I'm sure I've not ticked something obvious, but I cant find it.
Thanks in advance
James

 

[Deweyhumbolt]

It needs access to a Line Pool, most likely "A".

Adversity is Opportunity

 

[njphones]

Also, you may have to program a dialing pause in. Set an external autodial to use pool A and program feature 78 as an autodial to give is a three second delay before it connects.

 

[RikRodgers]

Are you using a 616, or a CICS? A 616's a little more primitive, and there's no hotdial, as njphones is getting at.

If 616, Pool access is under A.Configuration/Line Access.

 

[jamesbird]

Still stuck in "can't get intercom lines to dial a 9" problems.
On a very old 6x16 (DR5).
I've found 2 places to set access numbers in and cant understand the diffrence:
Exchange code (currently set to 9)
Line pool access codes set to A=7, B=8, C=9
All sets have access to all line pools
If I sellect an intercom line on a set then dial 7 or 8 I get a 'denied in admin' message, dial a 9 and get a 'no free lines'
Why am I so confused - or more importantly, what do I need to do to untangle myself?
Any help appreciated
James

 

[hawks]

All sets do not have access to all pools otherwise you would not have received the Denied in Admin display. Just guessing here but I would say that the Lines are Programmed for Pool A. The dial 9 access is pool C which may not have any lines assigned to it. Give yourself access to Pool A then dial 7 and see if you get tone.

 

[Deweyhumbolt]

Give yourself access to Pools A,B, and C. Then press 7, 8, or 9. If you have lines one of those will work.

Adversity is Opportunity

 

[Dasheen]

Are the CO lines assigned to the pool group? The sets may have access to pools a, b, & c but the lines maybe public. Check line programming to see if they're assigned to a pool group.

 

[daveinfla]

Have the same issue after an upgrade of an 824 to DR5 to support a Flash Voicemail system.

Have two ATA's that can be dialed and can dial internally, but dialing 9 does nothing! No busy, just breaks dialtone but doesn't pull a line.

Dialing 9 from any digital phone pulls a line.

All lines are in Pool A.

Both ATA's have access to Pool A only.

Any ideas?

 

[norstarboy125]

just for the heck of it daveinfla try setting one of those ata's to prime set your pool a and see what you get...

 

[norstarboy125]

not prime set i meant to say prime line...sorry

 

[curlycord]

Start fresh?

Line:
Put all lines into Pool A
Go to Access codes then to Pool A and assign 9 as the code

Sets:
Line Access/Prime Line/Pool A
Line Access/Pool Access/Pool A/Yes
Capabilities/Hotline/Ext/F78 (inserts a pause)

Now see if fax will dial out without even using 9.

 

[Deweyhumbolt]

I don't believe there is a Hotline on a 6X16. But, do everthing else curly posted.

Adversity is Opportunity

 

[jpanzer]

Do the clean start. I didn't do a hotline with my ATA at home, but I set each set with the Hybrid template when I defaulted the system when I installed it. This set up line pool access for every DN and I didn't have to do anything. Every set can either dial 9 or for digital sets access by pressing the line key. My ATA just accesses the line by dialing 9. This is how I did it and it works perfectly. And you don't have to keep the line pool key to access the line pools when it defaults it.

Hope that helps.

John Panzer