Dial 0 out of a hunt group mailbox. 3

[Notsetinstone]

How do you do this in the same way you can out of a personal mailbox? The TUI doesn't give you an option for it ( or at least none that I can find), and you can't use Phone manager pro for it. So how do you create a zero out of a hunt group mailbox?

The closest I can come to in a custom leave mail action but I don't like it. Any other Ideas?

 

[mattKnight]

Kyle,

It does work - honest

I'll walk through it, as I haven't explained it well..

The standard "Speech Directory" path is
C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs

Correct (I've filled in the full path)

The standard greetings path is
C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings

Correct?

The greetings and WAV folders are both sub folders of the VM folder.

All paths for prompts in the VM Pro client are relative to the C:\Program Files\Avaya\IP Office\Voicemail Pro\vm\ folder.

So the .. bit of the path, (relative to C:\Program Files\Avaya\IP Office\Voicemail Pro\vm\) says go to the parent directory. Then the \greeting bit says go down into the greetings folder.

In short
c:\Program Files\Avaya\IP Office\Voicemail Pro\vm\

is

..\ from

C:\Program Files\Avaya\IP Office\Voicemail Pro\vm\wavs

and

C:\Program Files\Avaya\IP Office\Voicemail Pro\vm\greetings

is

..\greetings from

c:\Program Files\Avaya\IP Office\Voicemail Pro\vm\

To prove this

Open a cmd prompt and
type
CD c:\Program Files\Avaya\IP Office\Voicemail Pro\vm\wavs

Then type dir ..\greetings\*.wav

and you will see the list of greetings



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[kholladay]

I trust that you have this working I am just not sure what you did in VM to make it work.

In a fresh VMP 4.2 install hit F9 and take a look at Directories and insure that the "Speech Directory" does indeed end in \WAVS . This would define that en, enu, es etc would exist in ..\Voicemail Pro\VM\WAVS\enu etc. This path does not define where Greetings, Names and Accounts exist however.

Then go to an action and try to add an entry prompt from ..\Voicemail Pro\VM\Greetings as an entry prompt. I assure you that on the 3 systems I tested it throws an error.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Notsetinstone]

I tried it and it worked on 4.2. How to make the menu I have done, the greeting is another matter. It is a valid way to get around this issue.

 

[mattKnight]

I am not explaining this well!

I have a word doc with loads of screenshots that shows precisely what to do (under breath - If you can't work it out after reading the doc, Give up )

if you email me
matt <ignore this bit>
dot <insert the symbol>
geek <well I am a bit of one...>
at <use the symbol again>
googlemail <this is the domain bit you know>
period <use the symbol bit>
com <top level domain>

I'll send it back

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[kholladay]

Thanks to mattKnight for his help. For Notsetinstone here you go:

http://www.ipofficeassistance.com/files/HG_Zero_Out_Option.doc

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me