Dial 0 out of a hunt group mailbox. 3

[Notsetinstone]

How do you do this in the same way you can out of a personal mailbox? The TUI doesn't give you an option for it ( or at least none that I can find), and you can't use Phone manager pro for it. So how do you create a zero out of a hunt group mailbox?

The closest I can come to in a custom leave mail action but I don't like it. Any other Ideas?

 

[amriddle01]

That's the only way I'm afraid. Why don't you like it?

ACS - IP Office Implement

 

[Notsetinstone]

becase it is cumbersome to change the greeting.

 

[kholladay]

Why are people pressing the button for an option that doesn't exist and wasn't offered? Maybe you should change the "no operator defined" .wav file to say "listen stupid, your limited to the options I give you".

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[mattKnight]

>becase it is cumbersome to change the greeting

Why?

TBH that isn't a reason - it is just that you haven't worked out a way of changing the greeting easily.

There are many ways of doing that; probably the most effective for your needs is on the prompts section of the menu in the call flow navigate through to the greetings folder and select the appropriate greeting name i.e <huntgroupname>.wav

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Notsetinstone]

It always amazes me on this forum how so few take into consideration the customer. So the customer should have to learn a whole new procedure just to change the greeting on one box.

Furthermore, kholladay, for an ACE that was a foolish comment. So what if it wasn't prompted, you don't have customers that call in and press 0 even when the option isn't spoken? This is a basic feature of all phone systems and callers know that pressing 0 gets you someone.

I can say this, in every installaion I have, easy of use and economy of keystokes are numbers 1 and 1a. You can kill a person with all the unnecessary keystokes for MOST shortcodes on IPO.

It's an oversight by Avaya plain and simple.

Riddle me this: Why is it possible to set up outcalling on a hunt group box but not dial 0?

 

[tlpeter]

Probably you can do this in voicemail pro

Use the leave action for the huntgroup and put a menu in it with a 0 to where ever you need it to go


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPGuru]

it is a simplie proccess to give a user dial in access to change a greeting
it can even be added to a button on the phone if necessary

also if a caller has reached a group mailbox I would assume that he is wanting to speak to someone in that group a break out to the operaton will almost certainly result in him being transfered back to the same group ( & back to the mailbox)

perhaps it would be better to leave the group queuing untill answered with a queue break out option to leave a msg if the caller wants to give up.

of coures the real answere is to have enough people in the group to actualy answere the call in the first place.

 

[mattKnight]

It always amazes me on this forum how so few take into consideration the customer. So the customer should have to learn a whole new procedure just to change the greeting on one box.

NO, No again NO

You haven't tried doing what I suggested have you....

probably the most effective for your needs is on the prompts section of the menu in the call flow navigate through to the greetings (not the wav) folder and select the appropriate greeting name i.e <huntgroupname>.wav

this is the original greeting of the huntgroup, that can be changed by the usual method. THAT IS WHY IO USE THIS METHOD.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Notsetinstone]

Dude, its still different then changing a personal mailbox! You guys don't get it.

All of you can spin it however you want, it's an oversight. Granted a SMALL one, but still an oversight.

Thanks for the help. You've proven I'm not missing something.

 

[TomMills]

matt has it nailed.

Really really simple if you switch your brain on.

Matt, took me reading it twice to get it, but it works fella

full marks

 

[Notsetinstone]

I understand what you are saying to do, and it makes sense and would be the same procedure for the user. That still doesn't change the fact that it is different. So on the flip side, we as a company have to remember, make a note, or whatever you want to call it, that there is something different on one box out of a 150.

You're solution is good, I see what you are talking about now, but that doesn't change the fact that it is not consistent.

 

[mattKnight]

>the fact that it is not consistent.

Where is the inconsistency - as I really don't see it...

Are you talking about not dialling *17 from a user's phone to access the group voicemail, having the "you now have 4 options" message, or something else?

Or is that the huntgroup form doesn't have a breakout option, which is kind of inconsistent (ish). In general, I want callers to get answered by the huntgroup they've dialled. If I am going to give them the breakout option, I do it from the Queued/still Queued call flows.


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[mattKnight]

Tom - thanks for the *

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Notsetinstone]

Breakout come before the mailbox answers, its a different scenario. Look there is no sense in arguing about it. If you feel that way hey no problem. I see it as inconsistant in terms of set up and maintenece.

 

[mattKnight]

>Breakout come before the mailbox answers

Umm not actually....

the menu plays the greeting, with "allow tones to interrupt"
after the timeout, you route the call to an appropriate voice question i.e. record only. Obviously the 0 routes to whereever you want

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Notsetinstone]

you're makin my head hurt. Great idea, thanks for the input.

 

[kholladay]

mattKnight, how do you get past the fact that VMP doesn't allow you to use a path for a greeting that isn't relative to the x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS path? i.e. you can not say use x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings because it is not relative to ...\VM\WAVS.

I would say that your idea is indeed the best and that using a simple batch file (xcopy ...\VM\Greetings\huntgroup_1.wav ...\VM\WAVS\entrypromptname.wav /D) and then using a scheduled task to run the batch file on an hourly basis would be a good idea.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[mattKnight]

..\greetings\groupName.wav is still relative to the original path \Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS

The .. part of the path refers to the parent directory or folder

Think back to DOS!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[kholladay]

But it is not.

The standard "Speech Directory" path is
..\Voicemail Pro\VM\WAVS

The greetings path is
..\Voicemail Pro\VM\Greetings

A relative path would be
..\Voicemail Pro\VM\WAVS\Greetings

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me