Destination Codes not available...

[Davids38]

I am trying to setup some destination codes in my BCM 4.0 and I've noticed that some numbers are not available to me. Could someone please explain why they are not, and if there is anyway to clean it up so I have more of them available?
Here are the ones I cannot use, but that I would like to use:
1, 8, & 9.

Thank you!

 

[Deweyhumbolt]

Go under Target Lines
Start at line 241
Search both the Private and Public Received Digits for each
I beleive 400, maybe 500 is the max.

Good luck.

Adversity is Opportunity

 

[Davids38]

Ok,
Line 242 has a pub. Received number of 100. And the numbers increment by 1 as I go down the list. Is this the issue?
Those 3 digits line up with the last 3 digits of the phone number that target line points to. If this is the issue, is there a work around?

 

[Dasheen]

Probably is. change your public receive length to 4 or higher and enter the extra digit or digits. I'd probably set it to 7.

 

[Deweyhumbolt]

I believe if you reduce the global Public Received Digits to 2, it will erase all. Be careful, if that's what you want, Kool. If you have a PRI, I can pretty much guarantee, that is not what you want.

Plan B, although time-consuming guarantees victory. Go line by line and erase the Public Received until you see no more leading digits of 1.

Adversity is Opportunity

 

[Davids38]

Ok, I'm not sure I understand what your saying the fix is.
If I leave the "Public Received number length" to 3 and change the received digits to 2 on my extension and I dial it, it goes to the front desks phone.
So, if I wanted to change the the length, I'd need to set it to a different length first for the system, then adjust each phone individually. Correct?
If I do this, say to 4. Then instead of 139 for my public recieved, it would be 4139. Wouldn't this mean that 4 would now cause conflicts? In this case, 4 is the leading char in our 4-digit extensions internally.
As you can see, I'm still a little lost. I do SO appreciate all the help you've been giving me though!

 

[gberger]

A "public receive number" of 4xxx will not conflict with extension 4xxx.Only the destination codes conflicts with receive numbers.Remember that you can change the lenght of the receive number to more digits(in your case receive 3 you can set it to receive 4) you wont loose programming.The problem is if you set it to "receive" 2 digits the you'll loose the programming on all your target lines.When it says "public receive 4" it means "up" to 4 digits.

 

[telcodog]

Before you do anything, find out what those target lines are being used for. As stated previously, if you are using DID numbers you do not want to mess with them just yet. You might have to contact the PRI vendor and change the number of digits they are sending you.

First thing to do is look under Dialing Plan>Public Network and have a look at the Public Received Number length. I'm guessing yours will be set to 3. Fire up your monitor and have a look at what the telco is sending you on incoming calls. It's unusual to only receive 3 digits but not unheard of.

If you're not using DIDs, it becomes a lot easier. You might not even need them except for your Listed Directory Number.

Let's not make things more complicated than necessary. There is no indication in any of your previous posts of private networking so you can delete any entrys in the Private Received # field of the Target Lines (assuming no Private Network stuff).

Make a call to the LDN while watching the monitor and see what the telco is sending you. They could be sending any number of digits to you but you really need to know how many before you start messing with these things. Same goes for DIDs if they're using them. Once you know, you can modify things to suit the customer's needs.

Take your time......especially if these things are new to you.

If you still have difficulty understanding things, don't worry. Just keep posting questions. We'll get ya through it!

 

[Davids38]

Ok, yes, my Public Received Number length is 3.

By 'fire up your monitor" I'm assuming you mean the BCM Monitor? I don't see anything in there that tells me what telco is sending me. Under the Line Monitor tab, I see the line its coming in on, the direction ,start time, user, state, duration and number & name. The number & name is blank on all incoming calls, I only see what the number being called is when its outgoing.

We are using DID's.

I haven't gone through all the target lines yet, but from the ones I sampled, there is no private received # information loaded.

I don't know what LDN is, so I'm not sure how many digits I am being sent by the telco.

Back to my question in my last post though. Here is what I'm hearing from the posts.
1- The inability for me to use 1 in a routing is due to there being a public received number of 139 for a particular phone. That 139 public received number maps into my phone number. In otherwords the phone at my desk rings when someone dials xxx-4139.
2- I need to change the length of my Public received numbers to something else in order to not have the public received number start with a 1. So if I change it to be a length of 4, instead of having 139 as the public received number, it would be 4139 (as that again maps to my phone number). If this were to happen, instead of 1 being unavailable for a routing, 4 would now be unavailable.
3- Our extension numbers here are 4 digits long and they all start with the number 4. Is this going to conflict with me changing the public received length to 4 and then having the received number start with a 4?

Sorry for all the questions. But the help is very much appreciated!

 

[hawks]

The receive digit and extension can be the same. But like stated above if you change the rec number length you will need to rebuild your target lines so make sure you have a record of where they go.

 

[Deweyhumbolt]

No, they will not conflict, in fact, it's perfect. Change your Public Received to 4 and your Dest. Code issue is solved. hawks, thinks expanding your Public Recevied will erase all Target Lines, I'm sure I've done it before. BUT, since I can't tell you what digit will be automatically be inserted, I'd wait for some back-up before changing it.

If it inserts a number, and doesn't erase, that's what you want. Although if it inserts a digit different then 4, you'll still have to change every Public Received.

Either way hawks is right, you need paper back-up!!!

Adversity is Opportunity

 

[gberger]

Dewey, nothing will happen, no digits will be inserted.By changing Public receive from 3 to 4 it will retain the exact number you put in the target line.That's why its so easy to modify from 3 to 4. You change the receive lenght and then manually add one digit.Going from 4 to 3 digits will delete all target lines data.

 

[Deweyhumbolt]

So, he changes the Public Received from 3 to 4, then manually enters his "4" on all Target Lines? Perfection!

Adversity is Opportunity

 

[gberger]

Exactly, Nortel should change the script that pop up the message saying "caution you might loose all target data" by changing the receive dn lenght,in fact its if you minimize the receive lenght, it's confusing for many.

 

[telcodog]

Does this thing even have digital trunking on it? You're looking in the right place on the monitor. Under the name and number field you should see the name and number of the calling party (if they're sending them) as well as DNIS: and some number. They are usually 4, 7 or 10 digits in length but can be something different. That's what the telco is sending you and that's the number that goes into the public rec # field of the target line. Funny thing is, you can be receiving 10 digits from your telco and set your public received number length to 3 (or whatever you want up to 10).

As an example, you could be receiving 408-234-8900 from the telco and have your PR# set to 6 so you would enter 348900 (or any number of digits up to a max of 6)in the PR# field of your target line and then direct that target line to ring DN 4506. (yes, I know you can have the target line ring and appear on the set too if you want).

The entry for the Public Received Number length in the Public Network configuration is the MAXIMUM number of digits you can match on and can enter into your target line.

This explains how you can change your receive number length from say 3 to 4 without it having any effect on your programming.

It can be really confusing until you catch on to them.

But if you don't have digital trunking, you probably don't even need any of them and could just delete em all but don't do that just yet.

 

[lavrunin]

I mentioned earlier that I was experiencing the same type of problem with codes of 1 2 3 and 4. The 1 was indeed the park code, and the 2 3 and 4 were public numbers on the Target lines. I went through the whole series of 3s and changed then to 73 whatever and after doing that, I could use the 3 as a destination code.
Appreciate the assistance--I might go ahead and just zero out all the 4s.

 

[cook1082]

If I remember when you change the DN ,or recived leingth since 221 was the default starting DN a 2 would be inserted EX. 2139.?

 

[Davids38]

Ok, I went to change the public received length to 4, and it gives me a warning that this will clear all incompatible received numbers. Does this mean it will clear out all my 3 digit received numbers?
I was just going to change the setting and try it out on my phone to make sure it works ok, but I don't want to change it for a test if it erases all my received numbers!

Thanks!

 

[gberger]

Read my previous post. No it will not clear out your 3 digits if you put it at 4.Only if you would have put it to 2.That's why i said Nortel should change their script to not mention the warning when changing the public receive to more digits.

 

[Davids38]

Is there some way to print off a report of all the configuration settings?

 

[Davids38]

Ok, so I just flipped the switch and changed my Public Received number length to 4.
Without making any other changes, I dialed my desk from my cell phone and it rang through. When I change the public received number from 139 to 4139 and try to dial my desk from my cell phone, I get a busy signal.
What am I missing?