denial event 1387: Agent login invalid/error

[crymy]

Hello, does anybody encountered this error so far? I'm trying to log in an agent, and I receive this error:
denial event 1387: Agent login invalid/error D1=0x9db2 D2=0x41c

Many thanks.

 

[joe2938]

log in invalid

 

[crymy]

ok, but what is this meaning? I'm dialing the log-in access code, then after 3 digits out of 9 digits(Agent has 9 digits ) I got the error. I'm not even able to dial all the extension...So I am not reaching the step where is suppose to enter the password... Thanks.

 

[joe2938]

Is this a new deployment? on system features what is your ACD log in identification length set to?

 

[crymy]

Yes, the HG(skilled) and agents are new. But there are some other old skills and agents that can login without any problems...
Here are some of my settings:

change hunt-group 309 Page 1 of 4
HUNT GROUP

Group Number: 309 ACD? y
Group Name: xxxx Queue? y
Group Extension: 9020-20370 Vector? y
Group Type: ead-mia
TN: 1
COR: 6 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:

Queue Limit: unlimited
Calls Warning Threshold: Port:
Time Warning Threshold: Port:



change hunt-group 309 Page 2 of 4
HUNT GROUP

Skill? y Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 20
Measured: both
Supervisor Extension:


Controlling Adjunct: none


VuStats Objective:

Multiple Call Handling: none


Timed ACW Interval (sec): After Xfer or Held Call Drops? n



change hunt-group 309 Page 3 of 4
HUNT GROUP

Interruptible Aux Threshold: none


Redirect on No Answer (rings): 2
Redirect on No Answer to VDN: 9020-20994 Retain Active VDN Context? n
Redirect on IP/OPTIM Failure to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n


change hunt-group 309 Page 4 of 4
HUNT GROUP

LWC Reception: none AUDIX Name:



Message Center: none






change station 902020136 Page 1 of 5
STATION

Extension: 9020-20136 Lock Messages? n BCC: 0
Type: 9630 Security Code: * TN: 1
Port: S05072 Coverage Path 1: COR: 6
Name: xxxxxxxxx Coverage Path 2: COS: 12
Hunt-to Station:
STATION OPTIONS
Location: Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 8
Message Lamp Ext: 9020-20136
Speakerphone: 2-way Mute Button Enabled? y
Display Language: user-defined Button Modules: 0
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? y

IP Video Softphone? n
Short/Prefixed Registration Allowed: default

Customizable Labels? y


change station 902020136 Page 2 of 5
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed EC500 State: enabled
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
AUDIX Name: Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? y
Emergency Location Ext: 9020-20136 Always Use? n IP Audio Hairpinning? n



change station 902020136 Page 3 of 5
STATION

Conf/Trans on Primary Appearance? n
Bridged Appearance Origination Restriction? n


Call Appearance Display Format: disp-param-default
IP Phone Group ID:

ENHANCED CALL FORWARDING
Forwarded Destination Active
Unconditional For Internal Calls To: n
External Calls To: n
Busy For Internal Calls To: n
External Calls To: n
No Reply For Internal Calls To: n
External Calls To: n

SAC/CF Override: n


change station 902020136 Page 4 of 5
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Stb Set Color:

ABBREVIATED DIALING
List1: List2: List3:




BUTTON ASSIGNMENTS
1: call-appr 5: auto-in Grp:
2: call-appr 6: autodial
3: autodial ~s*50702020136 7: vu-display Fmt:1 ID:309
4: autodial ~s#50 8: aux-work RC: 0 Grp:

voice-mail





change agent-loginID 702020136 Page 1 of 3
AGENT LOGINID

Login ID: 7020-20136 AAS? n
Name: xxxxxxxxx AUDIX? n
TN: 1 LWC Reception: spe
COR: 14 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
LoginID for ISDN/SIP Display? n
Password:
Password (enter again):
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system
Forced Agent Logout Time: :

WARNING: Agent must log in again before changes take effect

change agent-loginID 702020136 Page 2 of 3
AGENT LOGINID
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n

SN RL SL SN RL SL SN RL SL SN RL SL
1: 309 2 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
4: 19: 34: 49:
5: 20: 35: 50:
6: 21: 36: 51:
7: 22: 37: 52:
8: 23: 38: 53:
9: 24: 39: 54:


Thanks!

 

[AvayaTier3]

change agent 702020136 (Auto Answer: station <-- change to none)

Is CMS programmed for skill 309?

change hunt-group 309 (Measured: both <-- change to int)

Try login again
Command: list trace station 902020136

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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[joe2938]

The agents that can log in are they 9 digits in length as well?