Denial errors 1

[timmylange]

I'm trying to setup Avaya IP Softphone in RoadWarrior mode to be used for our HelpDesk call center. I have the TN801B card installed and on the same VLAN and subnet mask as our network and phone switch. When I do a list trace once I have the IP Softphone connected to the switch, I get this:

denial event 1644: Orig block/invalid digits D1=0x7 D2=0x23f
active station 280 cid 0x23f
denial event 2314: No channel resources D1=0x7f000019 D2=0x23f
denial event 2314: No channel resources D1=0x7f000019 D2=0x23f

Anyone have any ideas what is causing this? If you need more info, let me know. Thanks in advance!

 

[chuck14]

You can not use the IP Softphone for ACD Agents. You need to purchase the Avaya IP Agent software and license.

 

[RTMCKEE]

actually you can use IP softphone for agents. We have both here and I caught a few agents just using the softphone (in telecommuter mode) and loging in just like an agent on a hard phone. Once I saw our agent doing this I also tried it and was able to log on to the ACD.

Not sure what a TN801B is, but you need both a Medpro TN2302, and a Clan TN799 to make roadwarrior work. I think you could use the old "prowler" boards, but I'm not familiar with those.

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1