Delegated email problem

[danmoss]

One of my users has a really bizarre problem.
She is set up to have access to her bosses mailbox, this works without a problem. She should also be able to send mails from this box as well which also works. The problem is that occaisionally a mail she sends as her Boss doesn't appear in his Sent Items folder. It might work perfectly OK for a couple of months and then not work at all for an entire day.
I thought we might find the mails in her own Sent Items folder, but they aren't there either.

Has anyone seen anything like this because we're stumped

Cheers,
Dan Moss

 

[pmonett]

Does the sent mail appear in the All Documents view ?

 

[danmoss]

As far as I can tell, yes they are, I have asked the user to confirm this for me.

 

[danmoss]

OK the user has confirmed that the mails are not appearing in the All Documents folder. What she has been doing is BCCing the mailbox owner so that he has a record of what's been sent. There are replication or save conflict errors in the all documents folder. I figure that these could be the BCC'd document conflicting with the Sent Items document?
The user now has loads of confidence in my ability to solve this, I'm scared

 

[pmonett]

Well there's an automatic response for you : if it's not showing up in the All Docs view, then it's not there anymore.
Of course, save/rep conflicts are not a good thing to have either. I'd advise checking whether there is a local replica at fault, or if someone is playing around.
Do not worry about the BCC and Sent docs, they are not the same documents. The fact that someone BCCs you on a doc you already have gives you two incoming mails with the same content. But they remain different documents from the Notes database perspective.
Now, normally if a doc is not in the database, then it has either been deleted, or it has not been saved in the first place.
What does the secretary have as far as user mail preferences ? Does she always save, or does she always prompt ?

 

[danmoss]

Thanks for the advice there.
I've checked some bits with the user.
There isn't a local replica of the mailbox on her PC at all. I asked if she had a problem with her own mail and she doesn't. Sadly the owner of the mailbox doesn't actually send that many mails (he always gets his secretary to send on his behalf) and as the problem is highly intermittent, we can't be sure if the problem affects him directly on his own machine.
We do have two mail servers which are replicas of each other (allegedly for load balancing) the user has tried the account on both of these and that hasn't helped at all, though I suspect that this might be the source of those replication conflicts.
Both users mail preferences are always set to "Always save sent mail"
It might also be worth mentioning that the sent mails are making it to their destinations successfully 100% of the time, they just aren't appearing in the Sent Items box.
I've been thinking that I may need to re-create the problem account, but obviously I don't want to do that unless absolutely necessary.
Anyone have any more cunning plans

Cheers,
Dan Moss