Delay in opening mail

[parker309]

I have a user on my Exchange 2000 network that has a major delay when open mail in the inbox. No other user has this issue. The system is a 1.8Ghz processor with 512MB RAM. Plenty of horsepower. There is not an antivirus SW that is scanning the mail, so I don't know what would cause this to just start happening. User has all the latest MS Windows and MS Office

 

[tf1]

What size is the user's PST folder?



Regards: tf1

 

[parker309]

The Exchange folder is only about 11MB. There is an attached PST that is 1.5GB but that is not the only folder that is slow when opening a mail. The delay happens when opening a mail from the Exchange mailbox, not just the PST.

 

[tf1]

A PST file of 1.5GB could be causing the problem. Theoretically, a PST should be OK up to 1.85GB, but I have heard of smaller PSTs causing Exchange problems.

Try reducing the PST and see if that resolves the user's problem.

Regards: tf1