Im using a TAPI screen pop at my PC when a call is ended. It is triggered when the called party hangs up the phone and the phone system detects the call is over. There seems to be a delay detecting when the actual call is over. Is there a setting within the Definity G3Si that will immediately drop the line when a call is over. Many thanks.
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delay detecting end of call
- Thread starter sgates
- Start date
Answer supervison on the trunks controls when the call is dropped in most cases, but I don't know exactly the ins and outs of it. It is related to the central office interation with the pbx trunks. IS this the only station that is having problems? If it is, I would suspect the problem is with the setting on that phone rather than the trunk.
Da-vi'do
P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.
Da-vi'do
P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.
- Thread starter
- #3
It is happening on all stations running the TAPI programs. I have delays up to 15 secs before the line is released and the screen pop appears at the PC. I reviewed all settings at the phone and program and all is normal. If the call is dropped from my end by just hanging up the phone the screen pop happens quickly. I see the problem only when the called party hangs up and the TAPI program waits for the line to release. I will look at the settings of the trunks relative to answer supervision. Since I dont know the ins and outs as well I'll do some testing and post the result. Thanks
- Thread starter
- #4
I've set both Answer and Disconnect supervision to on. I did not notice any change in the amount of time to release the line when the called party hangs up. Im still waiting 10-15 sec. before the TAPI programs senses the line is dropped. Any other suggestions?
NO, sorry. I would set the trunks back to what they were before and try posting with or
contact Avaya.
contact Avaya.
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