Definity EMG-XFER Major Alarm

[Jimmy G]

My system lost power and when it came back up we had no dial tone. I show a major alarm EMG-XFER. How do we clear this alarm?

 

[Sean655]

Kind of sounds like the server can't communicate with the gateways but emergency xfer is kind of broad.

 

[Jimmy G]

Thanks for responding Sean655. The system is an old Definity G3. Under Alarms the Mtce name is EMG-XFER, the Error type is 1 and the Error Code is 8. Is there something else I need to look for?

 

[Jimmy G]

Would a reset system 1 clear the alarm?

 

[Sean655]

I wonder if you have a bad tone clock board or if the cabinet had something get fried. You could try a reset sys 1 but if no luck possibly go with a reset sys 4 and then a whole cabinet power cycle.

 

[phoneguy55]

found this in the docs: Maintenance Alarms for Avaya Aura® Communication Manager, Branch Gateways and Servers

The maintenance software for Emergency Transfer monitors the position of the Emergency Transfer switch(es) on the EPNs’ Maintenance circuit packs. It does not monitor whether the system is actually in Emergency Transfer. Emergency Transfer (ET) provides the ability to connect designated analog phones to CO trunks when the switch cot provide minimal telephone service. Emergency Transfer is automatically controlled by the system or can be manually controlled via the Emergency Transfer switch located on the Maintenance circuit pack. A manual ON position (up) generates a Major alarm. A manual OFF position (down) generates a Warning alarm. Unless a technician is currently working on the system, the switch should be left in the auto position.


b.Error Type 1: the Emergency Transfer switch located on the Processor circuit pack is set to the manual ON position (up). When the Emergency Transfer switch is in this position, a Major alarm in generated.

 

[Jimmy G]

Thanks for all your help.

 

[joe2938]

Do you have a red light on your maintenance card? If so try reseating the card

ACSS IP Office AIPS IP Office

 

[AvayaTier3]

Hardware platform?
Definity/CM software version?
Cabinet type?

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bsh

45 years Bell, AT&T, Lucent, Avaya
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