Default printer changes in Word

[JBruyet]

Hey all,

I have a user with a local laserjet printer (HP 6P). This laser printer has been selected as the default printer (it even has the little check mark on it) but when she goes to print something out of Word her documents print to a network printer in another office. I checked the port to see if possibly it had been changed to the network setting but it's still saying LPT1. I thought maybe the port had been accidently captured but I don't see any options for capturing the port. Anyone have any ideas on how to get the default printer selection to get passed through to Word??? She's running XP Pro and Office 97 (Until next year. Hopefully. Depends on the "Budget Hacker&quot

Thanks,

Joe Brouillette

 

[MiggyD]

None of my users have XP, and we use Win 2000 Server.

So, if you have a w2k server, I can only make some suggestions and hope it helps you pin-point the problem.


1) Check the network login script (at the server) to see if there is a "NET USE" \\networkprinter \lpt1.

2) Check if there's printer pooling (at the server) for these two printers.

3) See if that user has permissions (or try as "PowerUser&quot to change and/or be notified of printer problems.


That's all I can think of at the moment. Anyone else?
--MiggyD

 

[JBruyet]

Thanks Miggy. I'll give them a shot and see what happens.

Joe Brouillette

 

[movedown]

when the document is made on a computer and the standard printer was this network printer it is saved in the document.

change printer and save the doc again, hope this will help.

could olso be in the template of the document.

greetzz....zzzz,

movedown