DCS Coverage

[rodyk]

Can anybody tell me if I can have a remote extension (in a DCS environment) be a coverage point? I know I cannot put an foreign extension in a coverage path, so how could I have a call to someone in site 1 bounce to someone in site 2, and then come back to the voicemail in site 1 if not answered?

 

[JZon]

Just make it a remote coverage point.
Place the number desired for te cov. point on a free spot in the list "change cov rem". Then put in your coverage path "rx" (where x is the position in the remote coverage list).

John

 

[rodyk]

John, your tip got my call to site number 2, but it didn't come back for voicemail. It just kept ringing at site 2. Any other settings turned on I might be missing?

 

[JZon]

Hmm... we set it up with a remote coverage point to a Ericsson DECT-system (Q-sig coupled) and second point to the voicemail. Worked okay with us... so it must be possible. As far as I know we didn't do anything special.

We once had an issue when we had a remote coverage point to an outside BRI-line. Somehow we lost control over the connection and the call was only covered to the first point.

Will look into it tomorrow as I have the configuration on my laptop.

John

 

[JZon]

I discussed it overhere at the office and they told me that you will need the "telecommuting" feature.
And this is also a paid-for feature that can be autihorised only by AVAYA.

John