DA0011 (Cannot find universe)

[blom0344]

Part of our BO user population is experiencing the DA0011 error message with version 6.5.1 full-clients.
The error will only appear in a session the first time a certain universe is accessed through running a document.
Refreshing second time always results in correct refreshing of the dataprovider.
The universes are where they should be, but documents are opened from another network location than the default setting within BO.
Is this a known bug? (sorry, at work I can only access tek-tips, no BO site)

Ties Blom

 

[BrianTyler]

Ties,

This is the BOB site - another forum for BO (though I expect you already use it), try searching there. I am not yet on 6.5 so I can't be of any direct help.

http://www.forumtopics.com/busobj/about.php

Regards

Brian

(ps I hope your new role is going well)

 

[blom0344]

Brian,

I know BOB. However internet policy prohibits sites that have 'forum'in the URL. Luckily 'tips' seem to be allowed, otherwise I wouldn't been here anymore
I have searched BOB at home, could not yet find a clue, other than the obvious (and checked) reasons for DA0011..



Ties Blom

 

[DrSmyth]

I've had a similar problem before and it was down to a combination of either that users File locations being incorrect in reporter or the users reporter pointing to the wrong location for the universe. Refreshing the reports a few times seemed to solve the later problem so i'm guessing you might be experiencing something similar.

I accessed the reg editor on my pc and went to

HKEY_CURRENT_USER\Software\Business Objects\Suite 6.0\default\BusinessObjects\psc007 User Prefs\Directories

I changed the location here and it seemed to solve the problem.

Not sure if this will help but it's worth a look.

Andy

 

[blom0344]

Sorry for re-opening such an old thread, but we finally found a solution to this problem.
We have logged a case with BO support about this peculiar error , but were told that placing universes and documents on a networkshare would induce this problem. However, with 299 users not having an problems, we found this a bit doubtful.
Next, we deleted and re-created the user's profile and examined the registry without succes.
Ultimately we simply deleted the universes from the share and the problem resolved itself.
Lesson learned: Try simple approached first...

Ties Blom