Customer Upgraded to R10 and now wants replacement for "Call Status" 1

[effectivecommunicat]

Hi All -

We upgraded a 500v2 customer to Release 10 and warned them that Call Status and Phone Manager would not work at R10. We have installed One-X Portal to take the place of Phone Manager, but they are having a big problem missing the features of Call Status. All they need is to know who is one the phone and who they are actually talking to (and they also used to use it to steal calls). We have showed them other ways of stealing calls via a button, so the biggest thing is an application for 20 users to show other extensions and the outside party they are talking to.

I showed them Xima with Real-time licensing which, they liked, but not for the $5,000 price tag when they were use to Call Status as part of the system at no additional charge. Also showed them System Status but only 1 user (not 20) could log into it.

Anyone know how to make call status work or another desktop software to show who is talking to who for 20 users?

Thanks!

effectivecommunicat
ACIS, ACSS Certified

 

[IPGuru]

All they need is to know who is one the phone and who they are actually talking to (and they also used to use it to steal calls)[/quote

when you have a customer who insists on missing the features, & controlling the phone system manually instead of letting it work as intend you are on a hiding to nothing]

we used to have a customer that also worked like this & gave up all hope of ever being able to upgrade them.


Do things on the cheap & it will cost you dear

 

[amriddle01]

You cocked up giving them call status in the first place, it was really an engineering tool that SSA replaced, not an end user app

 

[joe2938]

So they need to see who is calling them in order to answer, is not caller id for this purpose?

 

[ipohead]

Which phones are you using as these should show info on incoming calls.

One-X portal or One-X call assistant should show the info for users on their computer. Unfortunately Phone Manager in the lite version was free but you now need Preferred edition £££ and user licenses £.

As Amriddle01 says SSA is an engineer and not an end user tool. I think there is a limit of 2 logins per system.

Have a look at SoftConsole aka Receptionist which needs a license ££ but again there is a limit of 4? per system.

 

[tlpeter]

There is no limit for softconsole although it will give a warning. We have systems with 10 and 12 softconsoles without an issue.

BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

I have just installed "CallStatus R4(05)" on my laptop running Windows 10 Pro 64bit, adjusted the firewall and "CallStatus" connects fine to our IP Office IP500v2 running R10.1

So what is the problem and who claims it does not work?
There is no support for ages but some things still works.

 

[effectivecommunicat]

Thanks for the reply intrigrant. Other than upgrading the 500v2 to R10 (10.0.0.5.0 Build 3)the users still have the Call Status on their PC that worked at R8.1. I loaded Call Status R4 (5) on my PC to try as well and i get the same error as the customer. No Response from IP Address. I ran the firewall bat file and also turned off all Windows Firewall and the same message. I realize this is unsupported, but not sure how you we able to connect and we're striking out. Again, I appreciate the response.

effectivecommunicat
ACIS, ACSS Certified

 

[sizbut]

You probably need to go into the system's security setting and look at the 'System | Unsecured Interfaces' settings.

Stuck in a never ending cycle of file copying.

 

[intrigrant]

Go into the security settings and go to unsecured interfaces, set passwords for system, Voicemail and monitor.
Enable all options and run CallStatus using the system password you set earlier.
When Call Status works then de-select the options one by one untill call Status does not work anymore.
Then you know what to enable on customers site.