Customer Service Survey

[cmnstr]

Good afternoon,
I have a customer requesting a customer satisfaction survey at the end of a call. I know VM Pro can be used to collect the data but do they need the database license to collect it and send it to an external source? I am sure if I looked hard enough to find an example I could, but I was hoping someone may have done this before and can give me an example. I just received the request on a Sunday afternoon and it is supposedly "urgent" but I don't feel like working that hard on a Sunday knowing that "urgent" seems to go away when the price tag is introduced.

 

[sizbut]

F1 - Campaign

 

[cmnstr]

Works, except the customer is looking for a ratings based system so they want to collect touch tones to answer questions on a scale of 1-5.

 

[tlpeter]

Use a menu and voice questions instead of a campaign.
Use CCR for reporting the choices.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

A yard full of tards

 

[TomMills]

you could build a flow and have the responses emailed. depends how they want the data presented.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.