CTVN Issue

[jmcooney]

DID calls that are not assigned route to the operator (CTVN currently set at OVF OVF OVF ATN). Is there a way to direct these and other invalid numbers to the auto attendant as opposed to going to receptionist?

I tried to use OVF in the fourth field which resuled in something I found perplexing ---- I did not get OVF, but rather an intercept message (and not always the same one). First I thought there might be some internal Nortel intercept messages, but when I heard the second message which I hit about 50% of the time, there was some mention of calling within Connecticut. I now believe the intercept message is being furnished by telco (which seems odd as the DID range should bring the call to the PBX where it follows the the definitions in the CDB.

Ideas????

Thanks.

 

[mluckie1]

Is this a PRI? If it is the CO would be notified that the number does not exist. CO would then give recording as intercept. I use a RAN then send to attendant. you can also disconnect after recording is played. transfer to attendant only works for DID calls.

 

[janaya]

send it to a RAN announcment, if you have one to work with. we did that and it worked like a charm, until they went to 5 digits and IDC translations would go to the RAN. But if you except the digits from the CO and do no IDC conversion, the RAN option will work.

John

 

[johnpoole]

vnr might be a better place to look, vacant number intercept, that can go to a route (ran) but for a menu service i would put all vacant did's into the idc and translate them to the voice service dn of the menu.. depending on the number of did's, not that bad of a choice.. by law did's have to get answer supervision after your d accepts the call. but then the did police are sorta tied up with that pillow tag thing

john poole
bellsouth business
columbia,sc

 

[jmcooney]

Thanks to all for the advise.

While I do not have a RAN to work with, it sounds like the easiest thing to implement. The IDC thing could be a pain because we have 500 number block with just undr 200 used (and, of course, they are used all over the place).

How would you go about implementing a RAN (i.e. what acronym goes in the last field of CTVN) that instructs it to go to the RAN route (and where the RAN route is defined)?

 

[StanleySteamer]

Something to consider:
As John Poole pointed out, it may be required by law that you provide answer supervision if your PBX answers the call.
So your RAN may be giving answer supervision to long-distance callers who will then get a bill for a call to a number that "doesn't exist". That will come back to you.

Better to leave the intercept at OVF in my opinion. If the Telco is providing an incorrect intercept recording then that is a problem they need to fix.

But to answer your question, when you change the CTVN to OVF OVF OVF RAN then you should get a prompt for the RAN route number.

Steamer

 

[johnpoole]

i still use a ran, and yes you do get a bill for dialing a non working did at my site, almost all hospitals use a ran for that, you have reached a non working number at phr. etc

john poole
bellsouth business
columbia,sc