CTI Route Points Not Registering

[ccads]

I am using CM 4.1.3 SR1 and followed the TransferToVM example which enabled us to send a call direct to voicemail. It worked for the weekend, and then suddenly wasn't registered.

Nothing I have tried has yielded any luck getting the CTI Route Point to register - status not found. Deleting, recreating etc.

Any clues where to look are appreciated. I recall loading CDR Analysis on the CCM server accidently and was asked to overwrite newer files, all of which I said no to (in case this helps).

Thanks in advance for tips - this forum has been a great help!

 

[Neily]

Is it associated with the correct JTAPI users?

 

[ccads]

Thanks for the reply. I am a bit green with this application and do not understand what you are asking. If you tell me what to look for, I can try to check on the answer to your question.

I followed the document creating a voicemail profile, then a CTI route point and recall it working at one time.

When we realized something was up, it was no longer transferring to a voicemail box, rather the unity attendant. That sparked me to remove the setup in call manager (profile and CTI route) and retrace the setup steps. since then, I have never been able to get it working again.

I did hear that the CTI RP's are just place holders, so they shouldn't be registering. I figured that may have been a sign of why TransferToVM wasn't working. i'm still stuck regardless.

 

[ccads]

I found the problem. When I rebuilt the TransferToVM rule, I used #'s in the patterns, not X's - doh!

Changed the #'s to X's and it works like a charm.