CS1000 5 Digit Extension Issues

[exmcier]

I'm still new to Nortel/Avaya.

Most of our DNs are 4 digit.
We have a few 5 digit DNS. This is where the issue lies.

When a 5 digit DN makes a call out to through the PSTN, the called party gets "out of area" on their caller ID display.
This is bad because these called party customers sometimes won't pick up when they see an "out of area" but will pick up when the call is dialed from one of our 4 digit extensions because the ANI our company name is displayed.

The signifigance of the 5 digit DN is that they are recorded lines.

The calls to the PSTN are routed to an NI2 PRI connected to our LD carrier.

I ran a .trac on my end but did not see ANI listed.

My theory is that the 5 digit DN calls are sending out an 11 digit ANI and somewhere between our PBX and the terminating party either a) the ANI is dropped or b) the 11 digit ANI is delivered. In either case this is why I think that "out of area" is displayed at the called-party end.

If the issue turns out to be 11 digit ANI, is there a way on the CS1000 to truncate the least significant digit of ANI and force it to a length of 10?

I'd be greatful for any thoughts that anyone might have.

 

[allenmac]

Your problem is most likely due to your 5-digit DNs using a CLID table entry intended for use by 4-digit DNs.

You will most likely either need to create a CLID table entry for these DNs that sends a generic number (DIDN = NO) or play around with a new CLID entry that will generate a valid 10-digit number using your 5-digit DN as the trailing digits.

 

[exmcier]

Thanks for this. I'll head down the CLID path and start researching.

 

[exmcier]

After looking at this through Element Mgr, can someone sanity-check/comment as to whether this appears correct;

go to customers>>cust#>>ISDN and ESN Networking>>calling line ID

-change "information for incoming/outgoing calls" to "all"
-check "calling line identification entries" to fins and unused CLID #

- Click "add", set Entry ID to unused CLID#, Set "Nat'l Code" to NPA, Set "Local Code" to 3 digit Exchange #, set "Steering Code" to the last 4 digits that I want to be used for ANI, tick mark the "Append the Originating Directory Number for Emergency Service Access Calls", and then "Save it"

Next go to "Phones" enter the DN, click "Search", click on undelined "TN" number. Under the "Keys" settings enter the CLID# that I created in the above step into the "CLID Entry" box and save it.