CS in a SCN with Distrbuted VM server

[Greybeard191]

Scenario:
SiteA - IPO advanced license, VM=VMPro/lite, CS installed on server writing to separate drive set (raid)
SiteB - ipo, advanced license, VM=distributed.

If a call is recorded at siteB (user set to VRL Library), and site B is distributed server, does resultant wav end up in the VRL folder at site A or site B?

I know there's registry entries to deal with if the CS server is different machine than the VM server (on CS server pointing to VRL folder on VM server), but not sure how this works with distributed.

thanks

GB

 

[Westi]

Hello Greybeard

I have 2 sites and Distributed VM on the seconds site.
All recordings vanish from the VRL on the Distributed site so I hope they go to the main site

Distributed should only play Auto Attendant greetings and do local recordings then send it to the Centralized VM and even if you check your Vm you will actually connect to the Centralized Vm not to the local Distributed system.

Please correct me if I am wrong guys.

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Greybeard191]

hmmm... doesn't work for me.

Calls on main site VRL folder vanish, but the second site they don't.

The VM themselves copy across fine to the main site (SMTP connection between main and dist site is functioning fine), but recordings to VRL library folder at dist site don't.

Did you do anything special to make the VRL recordings copy across? There's nothing in documentation to suggest that CS can poll multiple VRL folders via network shares, but is this how you're doing it?

GB

 

[Westi]

I did not setup the servers themselves (OS or SMTP settings) but I did not do anything funky with the IPO or the installation.

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter