Crystal 8.5 help files do not show up

[dgillz]

A customer recently installed IE7, and crystal 8,5 help is not responding. This was a known issue for IE6 and Crystal 8.5 help, however the solution provided on the BO website did not work.

I found nothing specific on IE7 and Crystal help on the BO website or on a google search.

Does anyone know how to fix this?

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

"A fine is a tax for doing wrong. A tax is a fine for doing well.
" - unknown

 

[synapsevampire]

The old issue I recall required a registry setting.

Saying that something didn't work and not referencing it doesn't help, take alittle time to post reference material:

Here's the file for download:

http://technicalsupport.businessobj...lezipasp&sliceId=&dialogID=13370026&stateId=1

0 13368941

Here's the fix (yes, ie6 related):

http://technicalsupport.businessobj...c2010291&sliceId=&dialogID=13370029&stateId=1

0 13368947

Keep in mind that CR 8.5 is quite old, and no longer supported. The fact that it doesn't work with the latest software shouldn't surprise you.

-k

 

[dgillz]

Yes, as I indicated, I already have both of those links, and I modified the registry as instructed. I just wanted to avoid a long post, which is why I did not provide the links.

At any rate, the link provided does not solve the problem. So we are still where we were when I started the thread.

Anyone else have any ideas? I have already mentioned upgrading to Crystal XI Pro, but this is beyond my control.

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

"A fine is a tax for doing wrong. A tax is a fine for doing well.
" - unknown