CRM - Pop up to client record when incoming call comes in

[jsanbor1]

We have the Avaya IPO 500 system in the budget for next year. We are using a CRM called Junxure.

They can tell me that ShoreTel system will do this but they are not sure about Avaya. He said basically the phone system "Needs to be able to call an executable"

For instance - this command will open the clients record in CRM that matches the incoming phone number

Run - C:\Program Files (x86)\CRM Software\Junxure\CodeDN\Junxure.exe “5555555555”

So my question is - can the Avaya IPO 500 system call en executable like the command above? Is there third party software that does that or how would I accomplish the CRM integration?

-John

 

[jsanbor1]

Does anyone have even the slightest idea if this is possible?

 

[tlpeter]

You will need a 3rd party application for that.
Visit the site of Xima and you will see what i mean.
It will be available in a couple of weeks.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jamie77]

Oak say Smart Connect will link to pretty much anything also.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[ipohead]

In theory PhoneManager Pro would have done this but it's no longer sold

Pop External Program:

Phone Manager Pro only. This is a Third party External Program specifier that is executed when normal popping would occur. The program is envoked with the following parameters:

Extprogram<calling_party><called party><taginfo><account_code><display>

 

[ipohead]

By co-incidence I came across this today

http://ct-solutions.com/N/dynamicsdialer.html

and they seem to know something about Avaya