ddrake
Technical User
- Mar 19, 2003
- 92
- 0
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Hi all,
Got a question on creating a particular group. Looking at two fields (IncidentID and CaseID) I need to create groupings of records where Incident ID = "Original" and include all the other records where their Case ID matches the original's Incident ID. I'll have several Original with their subordinate case groupings in the end. Any advice would be greatly appreciated! Thanks!
Dave
Crystal 9.0, ARS 5.1.2, Remedy Helpdesk 5.0, SQL2K on Win2K Pro servers.
Further clarification:
CaseID IncidentID
A Original
B A
C A
D A
E A
CaseID is my unique field for that table. IncidentID is just a relationship field for cases that are connected together. So in my sample, Case A is designated as an original (or parent) and cases B-E are related to Case A (as children). That's why Case A's ticket number is listed in case's B-E's IncidentID field.
Anyway, I need to have groups where one parent is shown with all of it's children.
Got a question on creating a particular group. Looking at two fields (IncidentID and CaseID) I need to create groupings of records where Incident ID = "Original" and include all the other records where their Case ID matches the original's Incident ID. I'll have several Original with their subordinate case groupings in the end. Any advice would be greatly appreciated! Thanks!
Dave
Crystal 9.0, ARS 5.1.2, Remedy Helpdesk 5.0, SQL2K on Win2K Pro servers.
Further clarification:
CaseID IncidentID
A Original
B A
C A
D A
E A
CaseID is my unique field for that table. IncidentID is just a relationship field for cases that are connected together. So in my sample, Case A is designated as an original (or parent) and cases B-E are related to Case A (as children). That's why Case A's ticket number is listed in case's B-E's IncidentID field.
Anyway, I need to have groups where one parent is shown with all of it's children.
