Templates in Crystal are used to apply a style to an existing report than offering a standard starting point. Useful if there is some fancy 'house style' that the report needs to conform to after you have got it working. But not if everyone accepts the basic layout that you'd get using the 'Expert' functions.
If you're wanting a basic report that includes standard elements - "template" in the sense the term it is used in Microsoft Word etc. - you'd be better off creating your own. What I've done is create my own "templates", which I call
__Template_A,
__Template_B etc. I pick one up and then use
Save As to begin a new report that is already set as I like it.
You can also save such a "template" and apply it as a Crystal Template to an existing Crystal report. But this process has a way to picking up and re-using fields in odd places, not entirely satisfactory.
Crystal should have come with some examples, showing functions like Crosstab, Group, Sum etc.
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Madawc Williams (East Anglia, UK). Using Windows XP & Crystal 10
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