We are using Crystal 8.5 and there are two machines that cannot export to Excel from the Crystal Viewer.
When you click on the Export button, the handful of Excel formats is there, and you can select one and then specify the options in the dialog box. After that, the 'Save To' dialog appears and the user can specify where the file can be saved. However, once the export progress dialog disappears, no file was created. And there is no error message.
I've seen similar situations where exporting to PDF fails in the same way, and you must register crtslv.dll and ExportModeller.dll to fix (which I have tried anyway). But I have not found anything about exporting to Excel not creating the file.
I've searched the Business Objects site to no avail, and I've browsed through as many of the 'hundreds' of search results as possible on this board. I can't seem to find anyone who has experienced this exact problem.
Any suggestions would be greatly appreciated.
Thanks,
Kate
When you click on the Export button, the handful of Excel formats is there, and you can select one and then specify the options in the dialog box. After that, the 'Save To' dialog appears and the user can specify where the file can be saved. However, once the export progress dialog disappears, no file was created. And there is no error message.
I've seen similar situations where exporting to PDF fails in the same way, and you must register crtslv.dll and ExportModeller.dll to fix (which I have tried anyway). But I have not found anything about exporting to Excel not creating the file.
I've searched the Business Objects site to no avail, and I've browsed through as many of the 'hundreds' of search results as possible on this board. I can't seem to find anyone who has experienced this exact problem.
Any suggestions would be greatly appreciated.
Thanks,
Kate