CPND on an ACD

[jae113]

I have an ACD that forwards to our Help Desk (thanks GHTRout & everyone)

Is there a way to have caller ID to the Help Desk? For now it only gives whatever line it came in on, and the CFW. I would like it to say that it is from the other school if possible.

 

[GHTROUT]

If you add a name like "Other School" to the ACD DN (use LD95) and set the CLS of the Help Desk to CLS DNDA - you should get that to display on their phones.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[jae113]

Our Help Desk was set up before my time and I don't know much about it. It has a couple HUNTS etc. When I tried to set the cls to DNDA I got an error (sch4525 - Package for Digit Display not equipped, which is required for Caller's
Name Display or Dialed Name Display; or NDD Class of Service is not allowed with CNDA or DNDA Class of Service.)

Which I don't really understand. This is the prt of the help desk, is there a way to make the caller id work?

DES GP002
TN 020 0 03 06
TYPE 2008
CDEN 8D
CTYP EDLC
CUST 0
ERL 0
FDN 4448
TGAR 15
LDN NO
NCOS 6
SGRP 3
RNPG 27
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA NDD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDD
CFTD SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTU MCBN
CDMR MCDD T87D PKCH
RCO 0
HUNT 7100
LHK 5
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCN 4444 0 MARP
CPND
NAME IS HELP LINE
XPLN 12
DISPLAY_FMT FIRST,LAST
01 SCN 4445 0 MARP
CPND
NAME IS HELP LINE
XPLN 12
DISPLAY_FMT FIRST,LAST
02 SCN 4446 0 MARP
CPND
NAME IS HELP LINE
XPLN 12
DISPLAY_FMT FIRST,LAST
03 SCN 4447 0 MARP
CPND
NAME IS HELP LINE
XPLN 12
DISPLAY_FMT FIRST,LAST
04
05
06 RNP
07 ADL 16 7100
DATE 14 MAY 2009

 

[jae113]

Could it be as simple as changing CLS NDA?

 

[bigindian65]

i think you got it

Mato' Was'aka

 

[telebub]

Change CLS to ADD or TDD and then CNDA/DNDA.

War Eagle!
Lions Baseball '09!

 

[bigindian65]

oh yeah, chg ndd yes, to nda no! lol

Mato' Was'aka

 

[GHTROUT]

I just explain it to the phone - reason with it. If that does not work, I replace the entire system.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[jae113]

LOL!

I got it. I changed to TDD (haha) CNDA, DNDA. I also had to change the 7 key, but since it's no one's physical phone, I think it will be ok.

Thanks again guys!


Reason with it.... you crack me up!

 

[telebub]

You can't allow one phone to ruin it for the rest of the phones. You can get your point across without replacing the entire system. Do what I do...if reason don't work, throw it against a brick wall 5 times. Then shoot it with a 12 gauge. Put another phone in its place and move on.

War Eagle!
Lions Baseball '09!