CP150 Backdoor does not work

[jjimm]

I am setting up my first backdoor, and would appreciate any help. I am working with a Call Pilot 150 rel 3.0 with a MICS 7.0. The line is the 10th line (line 064 in MICS) in the CP150. Ans=yes for line 10, and Rings=0. The table is set to 1 with greeting, which works with ringing group 1.

When I call the number, it answers, but I get dead air. Do I need a ringing group just for this line, or a virtual DN?

What am I missing?

 

[bkrike]

don’t know what you mean by back door.

What are you trying to do- what end result do you want?

it sounds like the VM is answering and the table that is programmed to ring has nothing (except dead air) recorded on it.
To confirm it is the VM answering press some digits so that it will respond, then go in and re-record the greeting to whatever you want it to say.

 

[jjimm]

By "backdoor", I mean a dedicated line that you can use to access the voicemail system remotely to get your messages. This line does not appear on the receptionist's phone, so the receptionist is not bothered when there are many people calling in remotely to check their voicemail. I believe the terminology "backdoor" is correct. If not, please let me know.

First I tried using a greeting 4 in Table 4 for line 10, but the result was dead air. Next, I used greeting 1 in table 1, which works for the main ringing group for night bell, but got the same result-dead air.

I tried pressing * and **, DN's (and combinations)-nothing.

 

[bkrike]

If you want the line for end users to immediately retrieve the voice mail, just treat it like a regular line, and have it answer at 0 rings. Then when the user hears the VM answer they just press **. This has nothing to do with ring groups or virtual DN’s, which is why I wanted to confirm what you were referring to.

If * or digits are not doing anything, you need to confirm where the line is being answered at...as it does not sound like the voice mail is answering. Especially if the rest of the lines are being answered by the VM, and acting correctly.

 

[bkrike]

One other major thing- you have to tell the VM to answer line 64 NOT line 10.

 

[jjimm]

That's how it's programmed-o rings for line "10". This should be simple (I think)...

I can dial in on any of the other lines that ring 1-7, no problem, and access VM boxes.

Since this has a 2 port fiber expansion module, I wondered if it might be something else- wiring goes to the w-o/o-w pair on trunk card 3. Line 9 on the w-bl pair works fine on a set, but is programmed as line 061, although it is the 9th line. I'm probably barking up the wrong tree, but I can't imagine what else it could be.

 

[jjimm]

OK. I've got it now- line 64, not 10.

I'll try that first AM. Thanks!!

 

[jjimm]

Can the CP150 rel 7.0 be used for 2 separate night bell groups, each controlled by a control set?

My customer has 2 groups they want to treat separately in the Voicemail. In CP150, lines 1-2-3 have greeting 1 and 4-5-6 have greeting 2. In MICS, I have them set up in 2 different ringing groups 001 and 002, using (under "Services-Control Sets-Lines") lines 1-2-3 control set 221 for group 1; and for lines 4-5-6 control set 222 for group 2.

Ringing group 1 night bell was working fine, when set up "as usual",until I added control sets. When I added the groups of sets to the separate control sets (as advised) they work, but only after 4 rings, by forwarding each control set to 249. (I was advised to add all the sets in each group to "sets" under "Control sets" Ex.223-229>221 and DN's 230-239>222). The night button (F871)no longer works on one group, let alone on 2 separate night buttons.

There are some definite questionable areas, like- are control sets for the VM ports 249>221 and 249>222, or 221>221 and 222>222. And the prime sets?for 221 prime set 249 ("as usual") and 222 to prime set 249? or-221 to p.s.221 and 222 to p.s. 222?

I apologize for the lengthy post, but I am baffled. Please feel free to e-mail me if too lengthy. Thanks