Covers to voicemail

[CarrierTech]

We have an 8730 CM

I have a user whose station goes to voicemail if called from outside the switch. Internal calls go through fine. I removed the coverage path on the station form and it still does the same thing. He is on a 9611 and has an agent id as well. any suggestions?

 

[rflores69]

You could try a call trace on the port.

 

[mojoputter]

Do a Display inc trunk # (# is the incoming trunk number) and see if his number is listed there to go to voicemail for some reason.