Coverage Path Question 1

[JJacobs313]

We have a number that I have set up a coverage time of day path, so that between certain hours it goes to one place, and at night, it takes a different cover path. My question is, that during the day, when they go to a different floor for training, they call-forward their extension to whatever phone they will be at, and it seems that you can't override the time of day coverage with call forward? No matter what it is always taking the time of day coverage path, even if they have call forwarded. Is this how it should be responding, and is there a way to let them call forward if they need to override the time of day coverage?

"I am learning all the time. The tombstone will be my diploma." - Eartha Kitt

 

[AvayaTier3]

Interactions - Coverage

Call Forwarding
Call Forwarding temporarily overrides the redirection criteria. When the redirection criteria are
met at the forwarded-to extension, the system redirects the call to the coverage path of the
forwarding extension.
The system supports calls that are forwarded off the network to be tracked for busy or noanswer
conditions, and to return for further call-coverage processing under those conditions.
However, if the called extension does not have a coverage path, the system does not track
the call and the call is left at the off-network destination, regardless of whether the call is
answered or busy.
For calls redirected to QSIG networks, if coverage after forwarding is disabled, the QSIG
redirection takes precedence over the CCRON capability. However, if coverage after
forwarding is enabled, CCRON takes precedence, enabling the call to be tracked back to the
network to follow the coverage path.
If both Send All Calls and Call Forwarding are active, the system immediately redirects most
calls to that extension to coverage. However, the system forwards priority calls to the
designated forwarding destination.
If Cover All Calls is part of the coverage redirection criteria, and if Call Forwarding is active at
an extension, the system immediately directs most calls to that extension to coverage.
However, the system forwards priority calls to the designated forwarding destination.
In a call coverage criteria, if station A calls station B, station B has call coverage path assign
to station C, and station C has Call forwarding enabled, call coverage in such scenario is
unsuccessful.
Activation of Send All Calls at the forwarded-to extension does not affect calls that are
forwarded to that extension.

Avaya Aura® Communication Manager
Feature Description and Implementation
Release 6.3
555-245-205
Issue 11
October 2013


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40 years Bell, AT&T, Lucent, Avaya
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