I have an issue i hope someone can help with. On my ivr we have a call flow that says opt 1 goes to customer service and option 2 goes to billing etc...I would like to insert a vdn into option 2 and have the vdn point to the the billing script. that way i can point other numbers straght to billing without listing to the up front ivr menu. any ideas?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
conversent ivr
- Thread starter cma039
- Start date
Not enough information presented to offer any help.
Do your incoming callers hit a vdn/vector that delivers callers to the ivr or are options offered at that level?
Do you queue the callers to the ivr ports or do you converse with the ivr while retaining the call in the vector?
If the menu is presented via the ivr script, are the callers transferred to the desired location or is the information passed back to the vector for disposition?
Changing the ivr script to accomplish what you want is not something that someone is likely to post in reply. It is a relatively complicated process that depends on how the application is designed. In addition to changing the script, you need to record new announcement segments.
If you don't know anything about the Conversant this is something you might want to hire someone in to change. If the ivr is only directing traffic, you could pull it all back to the switch and do it via vectors. Send me a private message if you want to have a discussion.
Do your incoming callers hit a vdn/vector that delivers callers to the ivr or are options offered at that level?
Do you queue the callers to the ivr ports or do you converse with the ivr while retaining the call in the vector?
If the menu is presented via the ivr script, are the callers transferred to the desired location or is the information passed back to the vector for disposition?
Changing the ivr script to accomplish what you want is not something that someone is likely to post in reply. It is a relatively complicated process that depends on how the application is designed. In addition to changing the script, you need to record new announcement segments.
If you don't know anything about the Conversant this is something you might want to hire someone in to change. If the ivr is only directing traffic, you could pull it all back to the switch and do it via vectors. Send me a private message if you want to have a discussion.
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question