converse-on question

[pat1960]

I am trying to do something and need some help.

The goal is to outpulse dtmf digits from an Intervoice IVR to another system (Noble Dialer) via Avaya vectoring.

Here is the set up

Call goes to an Intervoice IVR app, it prompts for an entry of digits, the IVR app is set to to outpulse the digits inband when an answer occurs. I can do this to a phone via a vector and it works.
I need it to work as shown below.
The IVR app dials a vdn that goes to ve 875 (a group of lineside ds1fd stations) . Ve 875 has a wait time step , then a converse-on step to skill 875 passing digits and none, then a stop command. I run traces, on ve 875 and see the converson step, how do i know if it actually received the dtmf from the ivr and then is passing them.

Are there any other alternatives to what I am trying.

 

[DAVIDPAYNE]

Ok, been a while sense I did this, and I no longer have access to my old stuff.
But first you need to do a collect step to capture the data, then the converse-on step to send them.

 

[Stinney]

David is correct, you need to set up a collect step to collect the digits that the IVR is dialing.

However, this isn't going to provide you with what the IVR is dialing in a trace.

To see what was dialed you need to set up a collect variable (available in CM 3.x and higher).

Then the collect step is written to collect the digits and assign them to the variable. In this example I assigned variable E. I'm also assuming that you are collecting 4 digits, you will need to change as you need.

Make the change to variables and set up like this:

Var Description Type Scope Length Start Assignment VAC

E Collect 4 digits collect L 4 1


Set up collect step in vector like this:

collect 4 digits after announcement none for E

A list trace of the vector will then show you:

18:05:10 98 23 collect 4 digits after none for E
[highlight]18:05:15 98 24 variable E = [1234] -> (1234) collect local[/highlight]

Hope this helps!


- Stinney

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