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Conversant CTI functions

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FoneFun

FoneFun

IS-IT--Management
Sep 16, 2002
187
CA
On a Conversant 8, Avaya IVR Designer 5.1.1 (formerly voice @ works), has anyone used the external CTI functions?

I know we have the ASAI enabled and the IVR is connected to it (to get ANI, DNIS), but I'm not sure if we can use CTI functions or do we have to buy something extra?

The functions I'm looking to use are: CTICallInfo and CTIPrivData.

Thanks!
[thumbsup2]
 
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