Contactstore

[pjkais2003]

Hello, I have been trying ot resurect a contact store system from backup. I have got it up and running, The DB is up and all the calls are listed in the calls table. I have the calls folder with all the the wavs and xml file. But when I search it brings up 2 calls only about 100 times each.

Any thoughts, ideas?

Ta

 

[pjkais]

Anyone?

 

[PlatinumGuy]

Are you using the latest 7.2.9?

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement

 

[pjkais2003]

3.1 I believe.

 

[PlatinumGuy]

7.2.9 is the contact store version, not the ipo version.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement

 

[kmerck]

Does anyone know how to record hunt group calls (Call Center); however, not record personal extension calls? My problem is that we record by the agent's ext which also records their personal calls, which we don't want to do. The other option that I see is to record the particular hunt groups but then all agents have access to other agents hunt group calls (customer calls)too.