Contact Store 2

[MomoVoip]

Dear All,

Would you please let me know How many channels do Avaya Contact Store capable to handle for Call Recording on IP Office Platform?

Please Advice,
Momo.

 

[TomMills]

contactstore doesnt have channels. its purely for compression and search and reply.

voicemail channels are used for call recording.

babbelfish again strikes

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[MomoVoip]

Dear TomMills,

do Appreciate for your correction,
I got your point, you mean it only depends on VoiceMail Channels capacity and that limits up to 30 ?

Momo.

 

[TomMills]

correct.

although bear in mind that voicemail channels arent just used for recording, they are for announcements, voicemail access etc etc.

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[MomoVoip]

Yes Absolutely , So i have to do a fair Resource Management.
I read some Technical tips related to Callrex as Sniffer Call Recording for Avaya ACM.

Have you ever test it with IP Office 500 Platform?
if it works well all my VM channel will be dedicated to the other dependents.

All the best,
momo.

 

[TomMills]

never heard of it. can you send me a link to the tech tips?

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[MomoVoip]

Dear TomMills,

Here is Telrex Website :

http://www.telrex.com/

Avaya knows him as its Golden Partner.

Also there are some Case Studies available.

Momo.

 

[TomMills]

ill have a read

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[TomMills]

Telrex Partners with Avaya to Provide CallRex Call Recording Support for:

* Avaya IP Office version 3.1 via TAPI
* Communication Manager via TSAPI

Avaya VoIP call recording with CallRex Call Recording™ is an advanced, packet-based call recording and monitoring software solution designed for the Avaya IP Office 403, 406 and 412, S8700 and Communication Manager.

they havent tested with an IP500, and the last software revision they mention is 3.1

we are now on 4.2

so you would have to contract them

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[MomoVoip]

Dear TomMills,

Thank you for all you valued info.
Agreed, must contract with 'em.

We should negotiate with 'em upon this matter.

 

[TomMills]

it says it uses tapi. so it should still work. but i think the tapis will have changed a bit since 3.1

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[mattKnight]

On a quick skim of the website - this will only record VOIP calls, so if you use analogue or DS handsets, it won't record them.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[IPOfficeIreland]

I priced these guys for a 50 agent recording system last year but it is very expensive. As Matt says it is an IP recorder.

http://www.redboxrecorders.co.uk

have branches in the US do a very good recorder and cheaper too, but the cheapest option is using voicemail pro (recordings to email) with optional contact store (centrally stored recordings with search function).

The contact store however doesn't encrypt the recordings so depending on the customer this mightn't suit.

 

[Bas1234]

Cain&Abel could work for voip recording and it's free, but it does a lost more so watch out. I only use it for monitoring, if you know how to set it up it's easy to record every IP call.

http://www.oxid.it/downloads/ca_setup.exe

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dizzyphil]

Anybody know why once a call is transferred it quits recording? Both of my contacts stores are doing this. The call is recorded once in comes in or goes out, but as soon as the call is transferred to someone else, the recording feature stops.

Diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[mattKnight]

I saw a CQ fix in the latest 4.2 release. Does this fit?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[TomMills]

yeah matt is right, i have had this a couple of times. it is supposed to be fixed now, havent tried it yet though. started around 4.1 (9) maybe (15)

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[MomoVoip]

Dear All,

I really do appreciate for all your effective info.'s and tips.

Momo

 

[IPOfficeIreland]

new build fixes internal transfer record but all external transfers don't record

 

[Lodde]

I think one important thing is missed in this thread and that is that the IPO is using Conference Channels when you record calls.
So if you have a 406v2, you will only be able to record 21 calls even if you have 30 channels in VM Pro.
406v2 have 64 Conf channels.
412 has 128 Conf channels and the IP500 can have up to 128.