contact store troubleshooting

[phoneguy610]

have a customer with contactstore

we installed it several months ago and it had been working fine until recently it just stopped working

any common things that cause this?

 

[tlpeter]

You need to check the folder where CS isleaving the recordings.
CS pulls the files and process them in to a different file type.
You need to have a look for those files (i have no CS here to check the folder for you)

BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

the thing i noticed though was when it was working, under active calls in SSA it would show the call and it would show that the call was being recorded

now i do not get that

 

[phoneguy610]

and CS is leaving the calls in c:/calls

i checked this folder and there are no calls in it

 

[tlpeter]

Are they all gone???


BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

one of the folders contains about 25 gb of stuff so i am assuming those are the calls in there

 

[tlpeter]

That could be very true
Look for the oldest date and let me know.


BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

oldest date is 3/29

 

[tlpeter]

And the newest?


BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

7/31 at 4:02 pm

 

[tlpeter]

Then you really have a different problem.
There are recordings that are older and not processed yet.
Check the event log to see what is going on.


BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

already checked it.. nothing major

 

[tlpeter]

Then backup and reinstall the lot


BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

do i need to backup the folders because wont once i reinstall contact store the files still be in the same place

 

[tlpeter]

You need to backup the database.
But you better read the manual as i did this a long time ago and i cannot recall how to do this.


BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

yea i was just reading it now... a bunch of cmd prompt stuff

i will let you guys know thanks

 

[cormierjimmy]

That have occured on 1 of my system

Check for Ip Office Technical Trips 175 to rebuild you database. Personnaly, I've delete the last folder treated by contactstore to avoid another corruption.

Create a text file named “redo.txt” e.g. in Notepad and enter the 15 digit Index Number (e.g. 890001000000001) of a call to be reprocessed. The location of these files are defined by the “Directory Path for Recordings” system setting in Contact Store. (C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\VRL)

Repeat for other calls, each call must be on a new line. (Use Excel or command line to make it work)

Take a coffee and relax ;-) that have same my ass, I had 175 000 calls recorded !

Jimmy Cormier, Quebec City, Canada
Sorry, I’m french !
15xBCM/SRG,CS1000,23xIP Office,14xVmpro,
10x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[phoneguy610]

yea they have about 200,000 lol

 

[phoneguy610]

so at teh end of the day it ended up being they installed a firewall without our knowledge and this was blockiing ports



HOLY CRAP

 

[tlpeter]

So now you going to charge the customer with two days of work and tell them to keep there hands of the telephony systems
They probably told you that nothing changed?

BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

Tipeter-

Spot on with the entire post lol