Contact Store Export

[johnccl]

Hi
Any ideas please

I have Contact Store csipo-7_8sp1_16 installed, on windows server 2003

I can access recordings and play on windows 7 using IE 11 however if I try to save a recording to my local machine, it seems to go through the motions ( have done desktop and folder on desktop) and file is not visible. If i try to save again the file is visible in Contact Store (asks - do you want to replace). Have also tried to email but nothing comes on screen or appears in outlook (Drafts)

Cheers
John

 

[johnccl]

Do I need a newer version of contact store to resolve this problem or is it a IE11 problem
Cheers
John

 

[janni78]

Don't think there is a newer version of Contact Store, they switched it to Contact Recorder which is pretty much the same but runs on AppServer.
This is also now going to be replaced with Media Manager, which hopefully will work on all browsers.

"Trying is the first step to failure..." - Homer

 

[johnccl]

I think AppServer is Unix based, we are currently running Windows with all it's problems.

 

[ipohead]

Have you tried compatibility view settings in IE11 or a different browser?

BTW Appserver uses Centos Linux.

 

[Westi]

make sure you have the "Hidden Files" enabled as that might be the reason you can't see it in Windows explorer after saving

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[johnccl]

ipohead - I can only get the Internet Explorer to play recordings, I think the verint add-on only works with IE.

Westi - Have all hidden files showing on system, double checked but still can't see files in folder.

Thanks both

John