Contact Store Call Type

[Kikie]

Hello guys,
The challenge I am currently facing is that all calls being recorded in Contact Store are represented as Outgoing.
Incoming calls are also being recorded as Outgoing.
What could be causing this?
Thanks.

 

[janni78]

What versions are you running?

"Trying is the first step to failure..." - Homer

 

[Kikie]

Version 7

 

[Kikie]

Ver 9.1 of VmPro

 

[amriddle01]

That's too much of a mismatch between system and VM

 

[critchey]

If your system is on R7 why run R9 of VM Pro? Keep VM pro on the same major release as your system.

 

[janni78]

I'm guessing that Contact Store is version 7.something but would be easier if we didn't need to guess.

"Trying is the first step to failure..." - Homer

 

[Kikie]

IPO - ver 8.1
CS - ver 7.8
VmPro - 9.1

 

[holdmusic34]

Get the releases stable. Quickest to downgrade vmpro. Back and also TAKE SCREENSHOTS of your call flows/ modules and settings.

Hail the tripod!

 

[IPGuru]

Those are not the full software versions!

I am pretty sure that this is a bug that has already been fixed

get everything up to the latest main release
& get the VM Pro onto the correct version for the IP Office

& in future provide the full software version for everything on site (ie the latest V8.1 is V8.1.95)



Do things on the cheap & it will cost you dear

 

[Kikie]

Thanks a million. Will do