Connection lost to CCAD

[Utreg]

Restarting the OAMCMF service on the CCMS helps here to refresh the synchronisation between the CMMS and CCT/CCMM.

 

[Skaret]

Thanks Utreg!

Does the restart of OAMCMF result in any other issues (ie. drop of calls in queue, logging out agents that are manually logged into sets, etc.)?

 

[Utreg]

No; The service restart does not drop calls or causes (big) problems with agents. The only thing the agents must do after the service is restarted is log out manually from their phoneset (to make sure CCMS gets the correct agent state) and log in via CCAD.

In rare cases, if an agent cannot login again, it helps to deacquire and acquire that agents TN.

 

[Skaret]

Utreg, do you know what causes this problem? Is there something that could be done to solve this?

 

[Utreg]

Skaret,
Could be a network with "much traffic" problem but that's speculation..
Think the problem is caused "by design" (already had this problem with CC 6.0). Think only Nortel/Avaya can solve it...