Connecting Outlook

[robrichardson]

Hello all

Im having difficulties connecting a user to an exchange server using ms outlook 2000. We have 6 exchange servers within the forest, 5 child servers (ie. child1.domain.com) and one server at the root (ie. domain.com). Connecting users to their relevant child exchange server causes no problems and everything works perfect however if I try to connect a user to the exchange server at the root Im prompted for a user ID, domain and password. If I enter the users details it tells me the credentials were incorrect, I can enter the administrator account details and outlook opens no problems.

If I add the user to the enterprise admins group on the AD domain (win 2K server by the way) the user can open outlook as expected. Surely this can't be right as I wouldn't want to be making everyone an enterprise admin when they connect to the top level domain.

Surely the root exchange server can be used in the same fashion as the child servers?

Can anyone help please?!?

 

[search66]

It sounds like an Exchange Administrator issue. Do you have access to Exchange Admin?

If so, check the users profile in it and make sure they can access the top level server (ie. EXCHSRV1).

 

[robrichardson]

Thanks for your reply.

I don't exactly get what you mean by Exchange Admin?

 

[search66]

There is a utility called "Exchange Administrator".

This allows you to set up users accounts, permissions and groups.

You have to tell Exchange which server to use with what account.

 

[robrichardson]

The only tools you get with exchange 2000 are System Manager and Exchange Active Directory and Computers, I've double checked the user account and the only setting which relates to specifing which server to use is the information store which is setup when the mailbox is created and forthwith cannot be amended.