Configure button to autotransfer call

[rbordeaux]

Hi all, I've been looking around and cannot find a feature that should be simple. I want to configure a button on the agent phone to auto transfer the call to a specific vdn.

I want to avoid using the transfer button as that works as a consultative transfer, the usability I am looking for is that once the button is pressed the call is directly transfer to the VDN I assign and the agent moves to the next step ready to take a call.

Any suggestions will be appreciated.

 

[simreal]

I think you're out of luck on that one.

I woked at the TSO in Denver for 7 years and never have I heard of this being possible.