Conference call phone not able to do conference calls.

[TCJONNY]

Hello all, I have an issue regarding an Avaya B169 conference phone. When we try and make conference calls it gives us a "wave off" sound that makes the "dee-doo-dee d00" tone. I called Avaya and they said it was a permissions issue but I am not sure where to look for this. The Avaya phone system is a 500 V2 system, the phone manager software is 9.0.6. Any help is greatly appreciated, thank you

 

[joe2938]

please see link below, I suspect you are not using the correct button to conference

 

[TCJONNY]

Thank you for your quick response, yes we are following the instructions properly, verified this with the Avaya rep, wish it were that simple.

 

[intrigrant]

To set up a conference do the following (max 62 invites):
Make a call, when connected press the "Dial" button and enter the second number to add to the conference, when connected press the "dial" button and dial *47 to add all parties on hold to the conference.
To add subsequent parties press the "dial" button, choose the number to add and when connected press the "dial"button and *47.

The conference button on the phone is for a 3 party conference on the phone itself, pretty useless.
And that will only work if "Call waiting" is enabled and you have multiple appearance buttons setup.

 

[John563]

I don't know if this applies to the B169, but with the B159 you have to go to Menu > Conf Guide > Settings. Press Ok on Enquiry, change Conference to F*47, Press OK on Return.

I guess the reason for this is the phone is setup for Aura by default.

 

[intrigrant]

I haven't found that option in the B169 but that can be my error though.
Usually I install at least a 1408/1608 phone next to a conference phone for initiating and administrating conference calls, it is so much easier and you can add/remove parties without disrupting the running conference on the conference phone, a task for the chairman(the man with the hammer) to manage a good conference.
All customers are happy we install it like that.

 

[TCJONNY]

OK just followed John563's suggesterion, was able to find the settings in the conference guide. Changed this to F*47 but was not able to make a successful conference call, still getting the wave off sound. Keep the suggestions coming, something is bound to work. Thanks for all of the help!

 

[intrigrant]

It must be a user setting, did you:
- enable call waiting?
- program multiple appearance buttons (although these phones have no appearance buttons I noticed on some releases that without multiple button you cannot invoke conferences)
- made a trace with sysmon in order to track down the problem? If not, why not, it is the first thing to do.